AdvancedUC is owned and operated by Telcoinabox Operations Pty Ltd (‘TIAB’/“We”/ “our”/ “us”). By using the AdvancedUC application (“the Application”), you agree to this Privacy Policy. This Privacy Policy relates to the collection and use of personal information you may supply to us through your usage of the Application.
We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the Application. We do not make any representations about third-party websites that may be linked to the Application.
1. What Personal Information We Collect
We collect personal information directly from you when you use our services and from third parties. This includes:
Name and Contact Data: We collect your first and last name, email address, phone number, and other similar personal information.
Credential Information: We collect passwords and security information used for authentication and account access.
Usage Data: We collect information about how you interact with our services, which may include data collected through cookies, pixel tags, and similar device identification technologies. This includes information about operating systems and other software installed on your device, as well as data about the performance of the products or services and any problems you experience with them.
Device Information: We may collect information about your mobile device, such as the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and network information.
Location and Demographic Data: We collect information about your location, either directly when you register or purchase a product or service, or indirectly from your IP address. We also collect information about your preferred language.
Content: We collect the content of your files and communications when necessary to provide you with the services you use. This includes the content of messages you receive or send using the Application’s messaging service, as well as documents, photos, music, or videos you transfer using the services.
Information from Other Sources: We may also receive information from other sources and combine it with information we collect through our services. For example, if you link your Application account with a payment provider or social media service, we may receive information about you from that site or application.
2. How We Use Personal Data
We use the data we collect to provide and improve our services, personalise your experiences, and communicate with you. This includes:
Providing and Improving Our Services: We use data to operate the services, maintain and improve their performance, develop new features, conduct research, and provide customer support.
Business Operations and Compliance: Telcoinabox may provide aggregate statistics about customers, sales, and traffic patterns to regulatory bodies. We may also use personal information to investigate and prevent potentially unlawful activities that threaten Telcoinabox or its affiliates.
Communications: We use data to communicate with you, send you information on security updates, account status notices, and product changes or updates.
Disclosure of Personal Information: We may share your information with law enforcement agencies, vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf. We may also share information in response to a request from a competent authority or if required by law.
3. Storage and Security
We are committed to ensuring that your information is secure. Personal information collected is typically held on servers in electronic databases, which may be located overseas and managed by our related entities or service providers. We implement suitable physical, electronic, and administrative procedures to safeguard and protect the information we collect.
4. Your Rights
Correcting Your Personal Information: You may correct your account information at any time by logging into your online or in-application account. Right to Data Deletion: If you wish to delete your account and details, please contact our support team. We may retain certain information as required by law or for legitimate business purposes.
Accessing Your Information: In most cases, you have access to your personal information that we hold about you. We handle access requests in accordance with the Australian Privacy Principles.
GDPR for EU Residents: If you are an EU resident, you are entitled to request details of the information we hold about you, request rectification or deletion of your information, restrict processing, stop unauthorised transfers, and lodge a complaint with a local supervisory authority.
5. Duration of Data Retention
We retain your data for as long as necessary for the purposes for which it was collected, subject to legal, accounting, or reporting requirements. At the end of the retention period, your data will be deleted or anonymised.
6. Changes to This Privacy Policy
We may amend this Privacy Policy from time to time. When changes are made, we will update this page. The date at the bottom indicates when the policy was last updated.
7. Questions or Concerns
If you have any questions or concerns about this privacy policy, please contact us at info@tecloinabox.com. We will take these issues seriously and make every effort to address your concerns.
3rd October 2024
